Returns & Exchanges

At Billini, we want you to love your purchase, which is why we offer a flexible 30-day return policy for all unworn items in their original packaging. Whether you need a different size or a full refund, our streamlined process ensures a hassle-free experience for all our customers.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Carefully place the unworn footwear or accessories in their original box and secure them inside a mailing satchel to prevent damage during transit.

• 3.
  Attach Shipping Label

  Download and print your prepaid shipping label from the portal, or use the provided QR code at your nearest drop-off location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund or store credit within 5-7 business days.